Vivint customer service

The right help when you need it.

Problems with existing account

Call the Vivint customer service number below for existing account support. Our team is ready to assist with technical challenges, guidance on product usage, inquiries about your service, and more.

Order new service

If you're ready to enhance your home with a cutting-edge Vivint system, take the first step by contacting us to order your new service today using the phone number below.

Pay your bill online

Simplify the process of managing your bills with Vivint's user-friendly approach. Go paperless — or set up automatic payments through your Vivint account.

Help with Vivint Smart Energy

Are you passionate about making environmentally friendly choices? Chat with a Vivint representative to add renewable energy to your Vivint smart home today.

Vivint account support is one click away

With its exceptional customer service and premium products, Vivint has ascended to the pinnacle of the home security and automation industry, solidifying its place as a frontrunner in the field. Whether you’d like to order a new service, get Vivint customer support on your current system, pay your bill, or ask a question, Vivint stands ready to assist you.

Vivint technical support and customer service

See below for Vivint support hours and the Vivint customer service phone number:

Monday–Friday: 7:00 a.m.–1:00 a.m. EST

Saturday: 7:30 a.m.–Midnight EST

Vivint contact: customersupport@vivint.com

Order Vivint services any day of the week

Contact Vivint for new service at the following hours:

Monday–Friday: 6:00 a.m.–11:00 p.m. MST

Saturday: 8:00 a.m.–8:00 p.m. MST

Sunday: 9:00 a.m.–6:00 p.m. MST

Vivint smart hub with iPhone showing the Vivint app

Get the most out of Vivint

Our team is dedicated to enhancing your home through smart systems for security, energy and automation. Upon signing up, you can access HVAC, home security, video surveillance, lighting, small appliances and other components remotely, using Vivint’s wireless technology. Check out Vivint services to see the benefits for yourself!

woman paying her Vivint bill online

Simplify life with online payments

Looking to simplify life? Vivint’s easy-to-use online payment portal helps you make fast online payments, keep track of your monthly bill, and set up automatic payments for effortless billing.

Go green with Vivint Smart Energy

Be kind to the environment while saving a few bucks. Vivint’s line of solar equipment offers the perfect clean-energy solution for your home. From assessing your energy needs to installing solar panels, we’ve got you covered. Connect with the Vivint customer service team to Go Green today!

solar panels at sunset

Frequently asked questions

How do I speak with a representative at Vivint?

To get technical and customer support we encourage you to call 1.801.377.9111 to speak with a representative.

What is the Vivint customer service phone number?

The Vivint customer service number will vary depending on your need.

  • New Customer Support & New Services: 1.844.959.1497

  • Existing Customers & Technical Support: 1.801.377.9111

Can I pay my Vivint monthly bill online?

Yes. You can pay your Vivint monthly bill online by logging into your personal account.

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*Offer Details
Qualifying system purchase requires minimum $599.99 equipment purchase, professional installation and applicable services agreement. Click here for monthly service plan prices. DIY system purchases and reactivations of previously-installed systems not eligible for offer. Offer not available in all states or provinces. Equipment purchase may be financed separately subject to an agreement with one of Vivint’s third-party financing partners. Monthly $1.48 cellular network maintenance fee applies. Taxes and local permit fees may apply. New Vivint Customers only.

Third-Party Financing Options Available
Financing eligibility and terms subject to credit approval by one of Vivint’s third-party financing partners. Qualified customers may finance equipment purchase at 0% APR for up to 60 months. Month-to-month service agreement available when equipment is purchased upfront.

Vivint Systems & Services
System supports up to six cameras subject to sufficient WiFi speeds. Without a Vivint services plan, product and system functionality is limited (including loss of remote connectivity). Speak to a Vivint representative at the phone number in this offer for complete equipment, services, and package details, including pricing and financing details. Products and services in Louisiana provided by Vivint Louisiana Commercial Certificate #58280. See Vivint license numbers here.